PRIVACY POLICY

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Smoking Lobster understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.


This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using Smoking Lobster’s website, our reservations telephone line and any other one of our services you are consenting and agreeing to the practices outlined in this statement. Smoking Lobster will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.


The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.
Smoking Lobster is responsible only for the privacy statement and content of the website. Smoking Lobster is not responsible for the privacy practices or the use of cookies on websites that you have accessed from other websites, or websites that you accessed from this website.


Whilst every effort is made to update the information provided on this website on a regular basis, Smoking Lobster makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of the information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.
Smoking Lobster reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. Smoking Lobster gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.


WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?
 
1.    MAKING A RESERVATION

There are several ways of booking a table with us, including the following:
o    By calling our restaurant on 01983 855938 
o    Online at www.smokinglobter.co.uk  using our secure online booking system Open Table (Please see their privacy policy for information on how your personal data is collected and used)

o    By emailing Smokinglobster@Outlook.Com

Personal information, including your name, address, contact number, email address, credit card number, expiration date and security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests.


Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards in multiple currencies. Please note we will never ask you for your payment information via email.


Please note these contact details may be used for the governments test and trace service, up to 21 days after your visit, in the interest of keeping us all safe.


2.    REGISTERING WITH SMOKING LOBSTERS MAILING LIST

If you choose to subscribe to our mailing list, personal information including name, address, contact number and email address may be collected so that you can identify you, contact you with regards to offers, news and general information about our venue.  There will be an opportunity to opt into mailing when registering. For those that opt in we will use your personal information to send you exclusive offers and updates.


You can opt into mailing via the following ways:
o    Website sign up form
o    When making a reservation online or over the phone
o    When making a restaurant reservation 


If you decide that you wish to opt-out, you can do so by the following ways:


o    Clicking ‘Unsubscribe’ button included in our emails
o    Contact smokinglobster@outlook.com and request to be opted out of future marketing campaigns.

3.    HOW IS YOUR PERSONAL INFORMATION STORED?

When making a reservation, your personal information is stored safely on our xxxxxxxxxxx
We also store our database on our website email marketing system.  
When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.


4.    HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We will only keep your personal information for as long as it is necessary to fulfill our service to you, for business or legal purposes, or in accordance with applicable laws.


5.    EMPLOYEE ACCESS TO YOUR INFORMATION

Your information is disclosed to our employees, agents, and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

6.    NON-DISCLOSURE TO THIRD PARTIES

The information and data we collect is important for Smoking Lobster and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
In the event that Smoking Lobster or any part of its business is sold to, or integrated with, another business, Smoking Lobster may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by Smoking Lobster.


7.    WEBSITE – PIXEL TABS

Smoking Lobster and its third-party service providers might use Facebook pixel tags. Pixel tags are not visible to the user of the website and consist of a few lines of computer coding delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us. 
If Pixel tags are used, they woud be used to track customer response to Smoking Lobsters advertisements and website content.

8.    WEBSITE – HOSTING

We use a trusted third party to deliver emails on our behalf, and we may share your personal data with them in order that we can carry out certain functions, such as communicating about an enquiry, processing your order and to assist with the general running of our site. Whilst this party is based outside of the European Economic Area, they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.


We may also share your personal data with third party website agencies where this is necessary for us to carry out our obligations to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9.    RESPONDING TO A DATA BREACH

In the unlikely event of any of the below data breaches occur, Smoking Lobster will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.

  • Access by an unauthorised third party\Deliberate or accidental action (or inaction) by a controller or processor

  • Sending personal data to an incorrect recipient

  • Computing devices containing personal data being lost or stolen

  • Alteration of personal data without permission

  • Loss of availability of personal data

10.    ACCESSING AND AMENDING YOUR DATA

If you would like a copy of the personal information we hold about you, please email us at smokinglobster@outlook.com or by writing to us at the following address:

SMOKING LOBSTER,
ESPLANADE,
VENTNOR, ISLE OF WIGHT, PO38 1JT 


We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.


11.    CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 29 December 2020.


12.    LEGAL ISSUES

This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. Smoking Lobster will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to Smoking Lobster guests, visitors, associates or property (including this site) or to others.


Smoking Lobster is the trading name of 
Registered Office: 

ADDRESS

SMOKING LOBSTER,
127 High ST

COWES 

PO317AY

MAP

OPENING HOURS

Open from 18th May 2021

Monday
Tuesday       

Wednesday  

Thursday    

Friday        Saturday      SUnday          

CLOSED
12:00 - 23:00

12:00 - 23:00

12:00 - 23:00

12:00 - 23:00
12:00 - 23:00
12:00 - 23:00